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EspañolDiego Sosa returns to Gesproin Group with a new Service Quality workshop
On his second visit, leadership expert Diego Sosa gave an intensive workshop to strengthen customer service and team productivity.
On October 4th and 5th, Gesproin Group hosted an enriching Service Quality Workshop , led by leadership and personal development experts Diego Sosa and Rodali Santana , at the Secret Garden project showroom . This event was designed to strengthen the service culture among Gesproin Group employees and align teams with the company's objectives.
The first part of the workshop, held in the morning, focused on Gesproin Group employees. During this session, Sosa addressed key topics such as the shift towards a service-oriented approach , identifying moments of truth in customer interactions, and the impact of service quality on customer satisfaction and loyalty. Additionally, Mariel Polo (Head of Occupational Health and Safety) and Felipe Beltrán (CEO and Founder of Ecoservices Dominicana ) gave special presentations , sharing important updates about Gesproin Group. Both emphasized the importance of being a sustainable company and the need to implement best practices in different areas of work to create a safe work environment.
In the afternoon, another workshop was held for a specific group of employees, including managers and representatives from various departments. This second session focused on developing service quality through emotional intelligence , with an emphasis on employee empowerment and alignment with company objectives.
The following morning, the session continued with an interactive exploration of applied creativity to improve customer service and assertive communication in both internal and external relationships. With a practical approach, Sosa shared techniques for optimizing time and increasing productivity , concluding an event that left all participants motivated and aligned with the high service standards that Gesproin promotes in its projects.
This workshop underlines Gesproin Group's commitment to service excellence and the continuous development of its team, ensuring exceptional experiences for all its clients.
